Shipping policy

Last updated: October 22, 2026

Thank you for shopping with CocoBananaDesigns. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Orders are shipped within 1–3 days after the order is placed, unless a different processing time is stated in the product description. This is the time before shipment, not the delivery time.

For personalized items, missing personalization details or a pending design proof approval may delay production and shipment. If your product includes a design proof, please review and approve it promptly so we can begin production.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping Destinations

We currently ship to the United States. Available shipping destinations are shown at checkout.

Address Accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it. Once an order has shipped, we may be unable to change the delivery address.

Lost, Damaged, or Delayed Packages

If your order has not arrived and you believe it was lost during shipping, please contact us with your order number. We will review the tracking information and work with the carrier to confirm the status. If the package is confirmed lost in transit, we will remake and resend your order at no additional cost. A shipping delay alone does not necessarily mean that a package is lost.

For damaged, defective, or incorrectly made items, please contact us within 14 days of receiving your order. Include your order number, a description of the issue, and clear photos of the item and any damaged packaging, if available. After reviewing the issue, we will arrange a replacement or refund as appropriate. Please contact us before sending any item back.

Order Changes & Cancellations

You may request cancellation before production begins by contacting us with your order number. Cancellation requests are subject to confirmation that production has not started. Once production has begun, we cannot accept cancellations. Please contact us promptly to request any personalization changes; changes may not be possible once production has begun.

Please see our Returns & Refunds policy for full details. This policy does not limit any rights or remedies available to you under applicable consumer protection laws.